Refund policy

Effective Date: August 5, 2025

At Kaiz, we take pride in the craftsmanship and quality of every product we create. If you are not completely satisfied with your purchase, our returns and warranty policies are designed to ensure a smooth and professional experience.

 

 

1. Returns

  • Return Window: You’ve got 30 days from the day it lands on your doorstep. We actually want you to wear it, sweat in it and see how it fits into your life – just don’t wait until next season to decide.

    Condition: Returns should include the original packaging and tags. We’re happy for you to test‑drive your Kaiz gear, but please send it back clean and in resaleable condition.

    Non‑Returnable Items: Final‑sale pieces, personal care products (e.g., bottles, mats) and underwear aren’t eligible for return.

    Exchanges: Need another size or received a defective item? We’ll swap it if stock allows. If your size is sold out, we’ll issue a gift‑card credit so you can grab something else when it’s available.

    Refund Method: Refunds go back to your original payment method or can be issued as store credit – your choice.

    Return Shipping: You cover return shipping unless the item arrives defective or we made a mistake. In‑studio exchanges (at Kaiz Studio, Saadiyat Island) are also an option if you’re local.

 

 

2. Exchanges

    • Different sizes (subject to stock availability)

    • Defective items covered under warranty

      Exchanges are accepted for:

  • If the requested size is not available, store credit will be issued in the form of a gift card for future purchases.

 

 

3. Warranty

  • All Kaiz products are covered by a 1-year warranty from the date of purchase.

  • The warranty covers manufacturing defects and faults in materials under normal use.

  • Remedy: Warranty claims will be handled by providing a replacement piece of the same or equivalent product.

  • This warranty does not cover:

    • Normal wear and tear

    • Accidental damage or misuse

    • Unauthorized repairs or modifications

     

 

4. Return & Exchange Process

  • Shipping: Customers are responsible for return shipping costs, except in cases of defective or incorrect items.

  • In-Studio Exchanges: Exchanges may also be made in person at our Kaiz studio if the desired size is in stock.

 

 

5. How to Initiate a Return, Exchange, or Warranty Claim

Please contact our customer service team at info@wearkaiz.com with:

  • Order number

  • Reason for return, exchange, or warranty request

  • Photos (for defective items or warranty claims)

Our team will guide you through the next steps.