Privacy policy

Las updated: August 5, 2025


Kaiz (“we,” “our,” “us”), operated under Kaizen Pilates, values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you use our website, purchase products, or interact with our services.

 

 

 

1. Company Information

 


Business Name: Kaizen Pilates (Kaiz brand)

Registered Address: C8/G10 Al Dhiba St., Saadiyat Island, Abu Dhabi, UAE

Contact Email: info@wearkaiz.com

 

 

 

2. Our Relationship with Shopify

 


Our store is powered by Shopify, which provides the platform we use to sell products and services. Shopify collects and processes certain personal information in order to host our store, process payments, and support fulfillment. For details on Shopify’s handling of your personal information, please review the Shopify Privacy Policy.

 

 

 

3. Information We Collect

 


We collect the following information to process your orders and enhance your experience:

 

  • Personal Information: Name, shipping and billing address, phone number, email address.

  • Payment Information: Payment details processed securely by Shopify Payments (we do not store card information on our servers).

  • Account Information: Login credentials, preferences, and order history (if you create an account).

  • Transaction Information: Purchase history, returns, exchanges, and cancellations.

  • Analytics Data: Information collected via cookies, Google Analytics, and Facebook Pixel to understand user behavior and improve our services.

  • Device & Usage Information: IP address, browser type, and interactions with our Services.

 

 

 

 

4. How We Use Your Information

 


Your information is used strictly for:

 

  • Order Fulfillment: Processing, shipping, and delivering your purchases.

  • Customer Service: Responding to inquiries, returns, or product support.

  • Marketing & Experience Enhancement: Providing offers, updates, and AI-driven personalized product recommendations.

  • Security & Fraud Prevention: Detecting, investigating, and preventing fraudulent or unauthorized activity to protect both you and our Services.

  • Operational Improvements: Analyzing trends, usage, and customer preferences to improve Kaiz products and services.

 


We do not sell or rent your personal information to third parties.

 

 

 

5. Sharing Your Information

 


We only share your information with trusted partners necessary to operate our business:

 

  • Payment Processors: Shopify Payments, Stripe (to securely process your transactions).

  • Shipping & Fulfillment Partners: Third-party logistics providers to deliver your orders.

  • CRM & Analytics Providers: Tools such as Google Analytics, Facebook Pixel, and CRM platforms to help us manage operations and marketing.

 


These partners are required to protect your information and use it solely for the purpose of providing their services.

 

 

 

6. Cookies & Tracking

 


Our website uses cookies, pixels, and similar technologies to:

 

  • Enable website functionality

  • Track site performance and user preferences

  • Measure the effectiveness of marketing campaigns

 


You can manage or disable cookies in your browser settings, though this may affect website performance.

 

 

 

7. Third-Party Links

 


Our Services may include links to third-party websites or platforms (e.g., social media, shipping tracking). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

 

 

 

8. Children’s Data

 


Our Services are not intended for use by children under the age of majority in your jurisdiction. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us at info@wearkaiz.com to request deletion.

 

 

 

9. Data Storage & Retention

 

 

  • Personal data is stored until your account is deleted or as required for operational, accounting, or legal purposes.

  • If you wish to delete your data, contact us at info@wearkaiz.com.

 

 

 

 

10. Data Security

 


We take reasonable measures to protect your information through encryption, secure servers, and restricted access. While no system is completely secure, we follow industry best practices to reduce risks.

 

 

 

11. International Transfers

 


Your personal information may be transferred, stored, and processed outside the UAE for purposes such as payment processing, fulfillment, and cloud storage. These transfers are conducted in accordance with applicable data protection requirements.

 

 

 

12. Your Rights

 


Under UAE privacy principles, you have the right to:

 

  • Access the information we hold about you

  • Request correction of inaccurate data

  • Request deletion of your personal information

  • Withdraw consent for marketing communications

 


Requests can be made by contacting info@wearkaiz.com.

 

 

 

13. Changes to This Policy

 


We may update this Privacy Policy periodically. Any significant changes will be communicated via our website.

 

 

 

14. Contact Us

 


If you have questions or concerns regarding this Privacy Policy, please contact:

Kaizen Pilates (Kaiz brand)

C8/G10 Al Dhiba St., Saadiyat Island, Abu Dhabi, UAE

Email: info@wearkaiz.com